Managed IT Services
Managed IT services are aimed at handing over your IT operations to a third-party IT services provider, which takes responsibility to ensure high efficiency and timely improvement of your IT environment and processes within it. Managed IT services by SIT backed with 12 years of experience in ITSM span the all-round support for cloud, on-premises and hybrid infrastructures and include consulting and migration services for proactive IT evolution.
IT INFRASTRUCTURE COMPONENTS OUR MANAGED IT SERVICES TACKLE
- Networks.
- On-premises data centers.
- Cloud services (IaaS, PaaS, SaaS).
- Cybersecurity tools.
- Databases, data warehouses, data lakes.
- Applications and app infrastructures.
- Development infrastructures (CI/CD, development and testing environments).
- Websites and web portals.
- Desktops.
COMPONENTS OF OUR MANAGED IT SERVICES
Proactive infrastructure monitoring
- 24/7 monitoring to avoid or reduce downtime.
- L2, L3 tech support to troubleshoot incidents and analyze their root causes.
IT infrastructure analysis
Analyzing IT infrastructure state and problems and providing recommendations.
IT infrastructure administration
- User administration, regular software configuration and updates.
- Management of network, data centers, and cloud services.
IT infrastructure design
Designing a new IT infrastructure or its components.
Development infrastructures
Setting up CI/CD pipelines, development and testing environments.
Applications and app infrastructures
Application monitoring, performance management, troubleshooting, enhancement and optimization.
Application integration
Integration of cloud and on-premises apps.
Cloud migration
Application and data warehouse migration to AWS or Azure cloud.
Cloud usage optimization
Optimizing cloud resource consumption to reduce cloud costs.
Cybersecurity tools
- Advising on security improvement using the SecOps approach.
- Security testing of IT infrastructure and its components (security audit, compliance testing, vulnerability assessment, penetration testing).
- Stress testing (emulation of DDoS / DoS attacks)
IT help desk
L1, L2 and L3 tech support.
DELIVERABLES OF SCIENCESOFT’S MANAGED IT SERVICES
Increased IT services and infrastructure efficiency supported by:
- Network diagrams
- Architecture descriptions
- Configuration management database
- Implementation plan for infrastructure improvements
- Documented operating procedures Types of SOPs we deliver:
- Change management
- Incident management
- Ticket resolution
- Knowledge management
- Risk management
- Asset management
- CI/CD processes
- Reporting process
Transparent service:
- Regular service reports
- Quarterly maintenance reports (performance, security, capacity, issues, patching, backups)
- Health check reports
- Security audit reports
- Incident reports
CSAT and user adoption rate improvement via:
- Surveys and action points based on the assessment results
- Training materials for users
Compliance with industry standards:
Regulatory compliance reports
Cost-effective user support with:
- Knowledge base articles
- FAQ
- User guides
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